Privacy Policy

PicoGear SAS respects your privacy. This policy explains the personal information we collect and how we use it.

Information We Collect

We may collect:

• Your name, email address, phone number, billing address and shipping address when you place an order;
• Order, payment, shipping and customer-support information;
• Your email address and selected product when you request a back-in-stock notification;
• Basic technical data, such as IP address, browser information and cookies, for security and website operation.

Payment card details are processed by our payment provider and are not stored directly by PicoGear.

How We Use Your Information

We use personal information to:

• Process and deliver orders;
• Send order, payment and shipping updates;
• Provide customer support and manage returns or warranties;
• Send a requested notification when a specific product is back in stock;
• Prevent fraud, abuse and technical problems;
• Meet legal, accounting and tax obligations.

A back-in-stock request does not subscribe you to a general marketing newsletter.

Sharing of Information

We may share information with service providers that help us operate our business, including payment processors, hosting providers, email providers such as Mailgun, and shipping companies.

We do not sell or rent personal information.

Some providers may process information outside your country. Where required, we use appropriate contractual or legal safeguards.

Data Retention

We keep order and accounting records for the periods required by law.

Back-in-stock requests are kept until the notification is sent, the request is cancelled, or for a maximum of 12 months.

We may retain suppression records to prevent messages from being sent to addresses that have unsubscribed, complained or repeatedly bounced.

Your Choices and Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable law.

You may cancel a back-in-stock notification at any time by using the link provided in the email or by contacting us.

Cookies

We use cookies required to operate our website, shopping cart and checkout. We may also use optional analytics cookies, subject to the choices shown in our cookie settings.

Security

We use reasonable administrative and technical safeguards to protect personal information. However, no online system can be guaranteed to be completely secure.

Contact Us

PicoGear SAS
63 Rue Gabriel Péri
94200 Ivry-sur-Seine
France

For questions or privacy requests, please contact us at the address above.